You can bring your wheelchair on buses, trains, and Flexible Transport services 24 hours a day, seven days a week. Please remember to book assistance if you are travelling by train.
Get an overview of the rules and options for travelling with a wheelchair on buses, trains, and Flexible Transport services in the drop-down menu below.
Electric scooters, three-wheeled and four-wheeled mobility scooters, disability scooters, and powered wheelchairs are considered wheelchairs when used by people with mobility impairments.
Walking frames, rollators, and foldable wheelchairs are considered regular luggage.
All newer buses are equipped with wheelchair ramps or lifts. On express buses and service buses, the driver can assist you when boarding and leaving the bus.
It is free of charge to travel with a wheelchair.
You may bring a wheelchair on board if it does not exceed the following maximum dimensions and weight:
Width: 70 cm
Length: 115 cm
Maximum weight: 300 kg (including the wheelchair user)
Powered wheelchairs must be switched off during the journey. If a safety belt is available, we recommend that it is used.
How to position your wheelchair correctly on the bus:
Bus routes where wheelchairs cannot always be accommodated:
The following routes may be operated by buses with stairs and/or an interior layout that does not allow wheelchairs, prams, or bicycles on board:
34, 36, 37, 38, 45, 47, 48, 53, 58, 66, 68, 74, 77, 80, 87, 90, 99, 102-104, 107, 110, 112, 113, 150, 176, 212, 213, 234, 265, 270, 271, 273, 274, 276, 278, 310-321, 324-326, 328-331, 333, 335, 340, 341, 343, 360, 362, 363, 370-373, 380-383, 400, 401, 404, 407, 409, 414, 417, 419, 439, 440, 442, 448, 454, 457, 458, 460-464, 468, 470, 520-523, 530, 531, 540, 541, 542, 544, 551, 552, 600, 605-611, 615, 617, 618, 621, 625, 635, 641-647, 660, 661, 670, 682-689, 701-712, 800-805, 810, 811, 813, 817, 820-822, 830-832, 850-852, Frederikshavn city buses, and Nykøbing city buses.
Regardless of the type of wheelchair you use, you must always book DSB Assistance.
It is free of charge to bring a wheelchair on board and to book assistance.
When you book DSB Assistance, you are guaranteed a space on the train, assistance when boarding and leaving the train, and help with your luggage.
Assistance must be booked no later than 12 hours before departure.
Special requirements depending on the type of wheelchair
You may bring wheelchairs and three-wheeled mobility scooters if they do not exceed the following maximum dimensions and weight:
Width: 70 cm
Length: 120 cm
Maximum weight: 300 kg (including the wheelchair user)
If your wheelchair or three-wheeled mobility scooter is between 120 cm and 140 cm in length, or if you use a four-wheeled mobility scooter, you will be offered transport by taxi at no extra cost when booking DSB Assistance.
More information
You are welcome to contact NT Sales and Service Center by phone +45 98 11 11 11, if you have questions regarding wheelchairs on buses and trains.
You can find more information about travelling with a wheelchair on buses and trains in the Joint National Travel Regulations and on dsb.dk
Apply for reimbursement or compensation
You can use the EU's standard form to apply for reimbursement or compensation for a train journey. The form is available in a format designed to accommodate passengers with disabilities and reduced mobility.
You are not required to use the form. You may also submit your request by other means.
Download the form here:
EU reimbursement and compensation form
Please check whether your wheelchair is approved for passenger transport if you intend to remain seated in it during your journey with NT Flexible Transport.
Danish legislation requires all wheelchairs sold in Denmark to carry a CE mark. If you will be using your wheelchair as a seat during transport, the wheelchair must also be ISO 7176-19 certified or meet the requirements of the ISO 7176-19 standard.
ISO 7176-19 is an international standard that means a wheelchair has been tested and approved for transporting a person while seated in the wheelchair during travel, for example in accessible transport services.
How to check whether your wheelchair is approved
Most ISO-approved wheelchairs have a label or documentation stating:
You may also find:
The label is often located: