Customer Service

Do you have questions, compliments, or has something gone wrong? Then you've come to the right place. Here, you'll find our contact information, details about travel guarantee and information about lost items.  


NT Sales and Customer Center


John F. Kennedys Plads 1, 9000 Aalborg 

Opening hours 

Weekdays: 09.00 - 17.00 
Saturdays: 09.00 - 16.00 
Sundays and holidays: closed 

Opening hours waiting area and restrooms

Every day: 04.30 - 01.00 


NT Sales and Service Center  

Phone 98 11 11 11 

Opening Hours 

Weekdays: 06.30 – 17.00
Sat-, Sun-, and public holidays: 09.00 - 16.00


Have you lost something? 

It's annoying to lose one's belongings. Therefore, we regularly inspect buses, trains, and flex vehicles for lost items.  

Give us a call, if you have lost something of value. 

Phone 98 11 11 11

Hats, gloves, scarves etc. can be picked up in person at NT Sales and Service Center. 

Questions and answers

Here you can find some of the most frequently asked questions and the answers. If you did not find, what you were looking for, please feel free to contact us.

There is free Wi-Fi in all our express buses and trains. These are open connections that do not require a code. 

If you have received a fare evasion penalty (kontrolafgift) for travelling without a valid ticket or card, and you have questions about it, feel free to contact us on telephone 98 11 11 11.  

If you have an objection to your fare evasion penalty, you have to contact us no later than the due date for payment of the penalty. 

We have a zero-tolerance policy for ticket and card fraud. In addition to the fare evasion penalty, we also always report people to the police if, during an inspection, they present a ticket or card that has been altered. 

We fly flags on the city buses on selected flag days and on special occasions.

  • February 5th: H.M. Queen Mary's birthday.
  • February 6th: H.K.H. Princess Marie's birthday.
  • April 16th: H.M. Queen Margrethe's birthday.
  • May 1st: International Workers' Day.
  • May 5th: Liberation Day.
  • May 26th: H.M. King Frederik's birthday.
  • June 5th: Constitution Day.
  • June 7th: H.K.H. Prince Joachim's birthday.
  • June 15th: Valdemar's Day.
  • June 21st: Greenland's National Day.
  • July 4th: Rebild Day (only on buses in Aalborg).
  • July 29th: Faroe Islands' National Day, Olai Day.
  • September 5th: Denmark's deployed.
  • October 15th: H.K.H. Crown Prince Christian's birthday.

Additionally, we fly flags during municipal elections, parliamentary elections, and referendums."