Customer Service
Do you have questions, compliments, or has something gone wrong? Then you've come to the right place. Here, you'll find our contact information, details about travel guarantee and information about lost items.
VISIT US
NT Sales and Customer Center
Address
John F. Kennedys Plads 1, 9000 Aalborg
Opening hours
Weekdays: 10:00 - 17:00
Weekend and public holidays: Closed
Special opening hours on December 24, December 31, and Easter Saturday: 10:00 - 15:00
Opening hours waiting area and restrooms
Every day: 04.30 - 01.00
CALL US
NT Sales and Service Center
Opening Hours
Weekdays: 06:30 - 17:00
Saturday and public holidays: 10:00 - 15:00
Sunday: Closed
Special opening hours on December 24, December 31, and Easter Saturday: 10:00 - 15:00
LOST AND FOUND
Have you lost something?
It's annoying to lose one's belongings. Therefore, we regularly inspect buses, trains, and flex vehicles for lost items.
Give us a call, if you have lost something of value.
Hats, gloves, scarves etc. can be picked up in person at NT Sales and Service Center.
Questions and answers
Here you can find some of the most frequently asked questions and the answers. If you did not find, what you were looking for, please feel free to contact us.
Free Wi-Fi on buses and trains
There is free Wi-Fi in all our express buses and trains. These are open connections that do not require a code.
Fare evasion penalty
If you have received a fare evasion penalty (kontrolafgift) for travelling without a valid ticket or card, and you have questions about it, feel free to contact us on telephone 98 11 11 11.
If you have an objection to your fare evasion penalty, you have to contact us no later than the due date for payment of the penalty.
We have a zero-tolerance policy for ticket and card fraud. In addition to the fare evasion penalty, we also always report people to the police if, during an inspection, they present a ticket or card that has been altered.